Refund Policy
Effective 14 October 2026
This policy covers subscriptions to Coconut Desk (coconut.asia), run by Aneeshan Tyagarajah. Orders are processed by our online reseller Paddle.com, which is the merchant of record and issues refunds on our behalf.
Free trial
An estate's first subscription starts with a 7-day free trial (a later one for the same estate starts without one). You aren't charged during the trial. Cancel before it ends and you won't be charged at all.
14-day money-back guarantee
- If you're not happy, ask for a refund within 14 days of any payment, the first one or a renewal, monthly or yearly, and it will be refunded in full. You don't need to give a reason.
- Refunds go back to the card or payment method you paid with. They usually show within 5–10 working days, depending on your bank.
- After 14 days, payments aren't normally refunded, but write to us if something went wrong and we'll look at it fairly.
How to ask for a refund
Either of these works:
- Email aneeshant14@gmail.com from the address you sign in with, saying which payment you'd like refunded; or
- Reply to the receipt Paddle sent you, or use the link on it to contact Paddle.
We reply within 2 working days.
Cancelling
- You can cancel any time from your account. You keep full access until the end of the period you've paid for, and you aren't charged again.
- Cancelling doesn't delete anything. If a subscription ends, the estate's records are kept and stay readable, and you can download them. To have them deleted, see the Privacy Policy.
Your rights
This policy doesn't affect any rights you have under the law where you live, or under Paddle's buyer terms, including if the service isn't as described or doesn't work.